Questions & Answers

Do you offer autoship?

Yes, for your convenience we offer autoship. To set up your autoship, log in to your account, add items to your cart, and at the bottom of your cart you will see an "Enable Autoship?" checkbox. Check this box, and set your schedule. You can change or cancel your autoship at anytime by accessing the Orders section of your account. Please see our Autoship Terms of Use for more information.

 

How much does shipping cost?

Shipping is FREE for orders with a subtotal of $49 or more. For orders less than $49, shipping is a flat fee of $4.95 per order. For all the details visit our Shipping Page.

 

How long will it take to receive my order?

Orders placed by 3PM CST Monday through Friday will usually ship the same day. The time it takes to receive your order after it is shipped is based on your shipping address. Most customers will receive their order in 1 to 3 business days. To find out the typical transit time for your area, please visit our Shipping Page for a color-coded map.

 

What shipping carrier do you use?

We utilize FedEx for shipping.

 

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and Diners Club.

 

Will I need to sign for my delivery?

No, if you are not home the delivery driver will leave the package at your door or with your door man. For additional options, we encourage you to reach out to FedEx directly with your tracking number handy.

 

Do you ship to PO Boxes?

No, unfortunately we cannot ship to PO Boxes.

 

Do you charge sales tax?

We charge sales tax for items shipped to Colorado, Florida, Minnesota, New York, Ohio, Texas, Washington and Wisconsin. 

 

Do you ship internationally?

We only ship to the Contiguous United States. 

 

What is your return policy?

Our return policy is available here. 

 

What is your privacy policy?

Our privacy policy is available here. 

 

Where are you located?

We are located in Southeastern Wisconsin.